FREQUENTLY ASKED QUESTIONS
Find answers to your questions about booking our services and other ticket guidelines
Can a family with children come to church?
Can children come to church if they stay with their parents throughout the service?
Can one family book together?
Can families with seniors (over 60 years) still attend in person-service?
What is the process for transferring a ticket to another person?
All registered tickets are NOT transferable. Any transferred ticket becomes invalid.
Will there be hand sanitizing stations?
We have 3 hand sanitizing stations. One at the entrance and 2 at the exits. Our washrooms will be available for handwashing as well as hand sanitizers are available for use on tables.
Can I still come for service if I feel unwell on the day of service?
In accordance with the provincial regulations on COVID-19, persons who feel unwell must stay at home and not attend any public gathering. Please join our online services until you feel better and have none of the symptoms addressed on your registration tickets.
How do I change or cancel my ticket?
Please go to the confirmation email you received and under the Order Summary, click on 'view and manage'.
Alternatively, please send an email to firstname.lastname@example.org with your full name and description of the information to be changed.
Can I still use my cancelled ticket if I change my mind?
No - All spots for cancelled tickets are released and opened for booking. You have to register for another ticket. There is a possibility that you may not get the same service, if we’ve reached the maximum for that service.
Can I come to a service with a different service ticket?
Can I hang out with my family and friends before, during or after the service?
For the safety of all congregants, it is imperative to exit the church premises and walk straight into your means of transportation after service. Please contact friends and families outside church via phone, social media or other platforms. We ask that all congregants respect the physical distancing precaution in the church premises.
When will online service registrations be opened?
Registration for all services will open on Thursdays at 09:00am and will remain open till all spots are filled.
Are we opening too soon?
Base on the online survey we recently completed, about 90% of the respondents agreed to meet in person. All feedbacks were taken into consideration prior to making this decision.